by David Bitton
David Bitton says it’s not just the food that keeps crowds happy - convenience, friendly service and rock star treatment are also key ingredients...
by Staff Writer
In the current economy, every business should be focusing on capturing the lion’s share of the now streamlined consumer market...
by Angela Stringfellow
Social media is increasingly used by small-business owners as a marketing channel. But beyond promoting our wares, social media can be a useful tool for providing customer service...
by Nick Petrovic
For a small business owner, the ultimate goal is to establish a reputation good enough to do the marketing for you. Nowhere does a reputation precede us more than in customer service. Even the best product can be irreversibly tarnished by bad service, so it's not only a benefit but a necessity to ensure your staff members are aware of your expectations and capable of carrying out consistently good service to your clients...